Can you cancel your subscription at any time?

At Yazen, there are two different subscriptions: Change and Clarity.

For Change, you can choose a binding period of 1, 6, or 12 months. The subscription can only be cancelled once the binding period has ended, and you must always speak with your doctor before cancellation, as the doctor is responsible for your treatment.

In addition, Yazen’s prescription policy applies. This means that each time you are prescribed medication, you commit to remaining in the service for the entire treatment period for that medication. This corresponds to 4 weeks per pen or package – regardless of the binding period of your subscription. The reason is that GLP-1 medications require careful dosing, monitoring of effects and side effects, and medical planning. For patient safety reasons, we therefore cannot end your membership immediately after a prescription has been issued.

For Clarity, the prescription policy does not apply. Here, cancellation is governed solely by the binding period of each service:

Yazen app: no binding period

Prescription renewal: 3-month binding period

Coaching support: 1-month binding period

Personal physician: 3-month binding period

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